Frequently Asked Questions

Frequently Asked Questions


Absolutely. In fact, we definitely recommend that anyone who moves around a lot access EMDECS that way. A common example of this is a technician who walks around the yard – there will be benefits from having Tech RO running on a tablet that can be carried rather than having to walk back to a computer in the shop. For now the only mobile device that we can guarantee will work is an iPad, but EMDECS is built on web standards and should function correctly on any mobile device with an internet connection and a web browser.

Absolutely – there are so many things that a dashboard could possibly monitor. What you might want to keep an eye on will depend on what your role is in your company, so the best we can do is to make some views (we call them widgets) available and let you setup whatever you want. EMDECS’ Home dashboard allows you to split each screen tab into 2 or 4 sections to display widgets. You can have as many tabs as you’d like, or you can have just one tab with one big widget if you’d prefer. We are always adding new widgets, so as your role in the company evolves or your areas of concern in the shop expand, your dashboard can be updated to suit your needs.

Our team will be happy to setup a trial of EMDECS using test company data to show how the system works. Click the Request Demo button on this web site at any time and let us know what EMDECS functions you’d like more information about.

EMDECS is described as ‘Enterprise’ software, meaning that the system can be relied upon as a tool for many tasks within a corporation, rather than performing one function only. EMDECS is used for, but not necessarily limited to: Heavy-duty equipment repair & maintenance tracking Mobile repair tracking Inventory (parts) tracking PM scheduling Rental & leasing tracking Accounting Reporting With no two businesses being the same, no two EMDECS setups will be identical, as shops may have unique needs and considerations for a system. Please have a quick look at costing examples here. Costs can be negotiated as annual or monthly, but the first steps are to find out if EMDECS is the best system for you and what functions your shop might require or be able to make use of. Contact us anytime for a demonstration of EMDECS or to ask any questions.

EMDECS (derived from Enterprise Maintenance DECision System) is Computerized Maintenance Management System (CMMS) software designed for both third-party heavy-duty equipment repair shops and for the maintenance management of heavy-duty equipment fleets. Maintenance labor activity is captured by VMRS code in either real time or after-the-fact, depending on your shop’s internal processes. The second generation of EMDECS (2nd generation) has been specifically designed for real time activity capture. Inventory controls are provided for parts management and parts used for repairs are issued to labor items in EMDECS in real time or after-the-fact. The overall goal of EMDECS is to produce professional and accurate customer invoices or fleet repair submissions. Controls are also available for the tracking of rental units and full shop business accounting, along with key features such as PM scheduling, electronic inspection tracking and driver defect reporting.

This question is a really good indication that people who use systems like this are accepting the technology and looking for new levels of efficiency. Although a great idea, neither of these features currently exist in EMDECS. The voice command request is to be able to add notes to a repair order through dictation. We could imagine even more voice command functions such as indicating what job to clock onto in Tech RO, or what part to research and/or issue to a repair order. The possibilities are many. The hand writing request follows interesting inroads being made with regards to how people interface with mobile devices. Certain iPad applications for example allow you to ‘write’ on the screen using a stylus and the app will ‘read’ the handwriting and convert it to text. EMDECS cannot fulfill this request as such at the time that this article is being written, but our integrated PM inspection forms in the 2nd generation of EMDECS will capture a technician’s signature to certify that inspection defects have been repaired. This can be done using a mouse when on a PC. A stylus or a finger can be used to sign the certification when on a device with a touch screen. A couple of great ideas that might eventually be brought to EMDECS if they are deemed trustworthy, able to improve efficiency and able to reduce the time spent on computers.

It sure can! It isn’t odd for people to like having some things in paper form and EMDECS certainly has plenty of print buttons throughout, but it is possible to operate completely without paper. Work orders can be printed from the 1st generation of EMDECS with job bar codes for technicians to scan onto, but they can also indicate work being done directly on screen. With the 2nd generation of EMDECS, technicians can indicate the work they are doing in real time and completely end their need for paper. When reports or invoices are printed from EMDECS, they first appear on the screen as PDF files which can be read and distributed electronically – without the use of paper.

We believe that clear, transparent communication is vital to a system being reliable. Regardless of whether a computerized system is hosted locally on a server in your office or accessed on the ‘cloud’, the complexity of computer code and communication avenues dictate that computational errors can occur and are likely to occur from time to time. As EMDECS is a cloud based service, part of that service, while ensuring that ‘up time’ be as close to 100% as possible, is communicating vital information to service subscribers if the system is experiencing any kind of interruption. Beyond indicating that there might actually be a partial or system-wide interruption, we believe that the most effective communications during a service interruption should include: Current 3C step (either Condition, Cause or Correction) being followed Approximate amount of time until the next message The 3Cs are logical steps followed by most shops that perform any type of maintenance . . . Condition: assess what is currently not operating properly Cause: determine why a component has failed Correction: apply sensible corrective action based on the assessed condition and cause One of the benefits of accessing a service across the cloud is that these systems are monitored and maintained 24/7 by layers of IT teams – responsible for managing the application itself (EMDECS in this case), your company data (using daily and weekly backups & data storage protocols) and the physical equipment used to run it all (servers and subsequent systems such as power, cooling, security, etc.). The results are that cloud systems can generally remain ‘up’ and available more often than local systems. Issues can often be dealt with and down-time averted before customers are even aware that there might be a problem and if there is a problem severe enough to interrupt the service, systems can be restored much more quickly and efficiently due to the amount of attention, resources and constant system analysis. If there is an EMDECS service interruption, a communications team will collect and update 3C information from the technical teams and relay the information in clear and understandable messages to those relying on the system. To make these messages themselves reliable, each message contains a promise of an update in approximately 30 minutes. This amount of time was selected as it allows IT technicians a reasonable amount of time to make progress while keeping those waiting for the system informed. If a major change occurs within that 30 minute time frame, such as the system being fully restored, a message will be communicated before the 30 minutes pass. It is imperative that corporations using EMDECS keep us up to date with all email addresses that could benefit from receiving system interruption update messages.

Enterprise software solutions such as EMDECS become vital tools to a business once setup, configured and in regular use. Many employees could be contributing to the data being entered, stored and generated by the system. It is therefore sometimes important for a business owner to be able to look back on all activity performed within the system in order to pin point when a certain action, activity or request for information was made within the system. This is referred to as an audit history. EMDECS stores an audit history for all activity performed within the system. At this time, if a business owner requires an audit history search, this would be done by contacting either their Perfit representative or our dedicated CX team to discuss and start the process. Information can be gathered through discussion in order to pin point what to look for in a search of the system logs. Of course as well, EMDECS can be configured with user permissions and/or role setups that can restrict a user’s access to information and features found in the system, thereby decreasing the chance of requiring an audit history search.

Yes! EMDECS is indeed both Mac and PC friendly. As the system is cloud based, the internet browser used for access, regardless of the operating system, can have an affect on your EMDECS experience. A browser recently updated by it’s developers might result in improved performance with systems like EMDECS, so it’s a good idea to experiment with browsers from time to time.

To use a system on the cloud, you have to feel that the data being generated is securely stored, backed up and accessible. Data Center You’ll be delighted to know that the EMDECS system servers are housed in a type of dedicated facility referred to as a data center. The data center hosting EMDECS is a purpose built, high security building that has protection in mind. The building itself was constructed to repel direct perimeter breach attempts such as large vehicle collisions and even small missiles!! (We do not anticipate any such kind of concern, but it’s fascinating to know that this type of protection has been provided.) This world-class, N+1 facility also boasts: Isolated Server Room, Dedicated Cooling System (water tower), Multiple Internet Connections, 24/7 Monitoring, Managed Firewall, VPN and Intrusion Detection, Redundant UPS, Diesel Generators, Battery Power and HVAC. Servers EMDECS is hosted on highly available, top-tier N+1 equipment with full redundant back-up systems and storage. Our server configurations include: Load-Balanced, Fault Tolerant Clustered Application Servers, Multiple Node, Fault Tolerant Clustered Database Servers, Configured Standby Servers, Online Standby Databases with Real Time Synchronization Capabilities, Oracle Database and Clustering Software, Exact Production Environment Replica Systems for Testing. Backups System data is backed up on a regular basis using main and redundant backups stored in secure, climate controlled facilities: Real Time to Standby Servers for Disaster Recovery, Incremental Daily Backups every 4 Hours, Nightly, Stored Offsite Using Secure Vehicles and Facilities, Verified Weekly Through Testing Environments.

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